Support
Why can't I send ERC 20 tokens, App says "Insuf...
If you’re trying to send ERC20 tokens and app is displaying a message saying "Insufficient balance," it’s important to understand how transaction fees work on the Ethereum network and other...
Why can't I send ERC 20 tokens, App says "Insuf...
If you’re trying to send ERC20 tokens and app is displaying a message saying "Insufficient balance," it’s important to understand how transaction fees work on the Ethereum network and other...
Can my transaction be canceled or reversed?
No, we're unable to cancel or reverse your transaction. Even many advanced cryptocurrency users can recall an incident when they failed to double-check their transaction details and they accidentally sent...
Can my transaction be canceled or reversed?
No, we're unable to cancel or reverse your transaction. Even many advanced cryptocurrency users can recall an incident when they failed to double-check their transaction details and they accidentally sent...
Why can't I see my balance on the cold wallet?
ELLIPAL is an air-gapped device, meaning it does not connect directly to the internet, which significantly enhances its security. The device is designed to securely sign transactions and store your...
Why can't I see my balance on the cold wallet?
ELLIPAL is an air-gapped device, meaning it does not connect directly to the internet, which significantly enhances its security. The device is designed to securely sign transactions and store your...
Why my balance shows 0 or incorrect on the app?
First, please do not worry. Your private keys are securely encrypted and stored offline in your cold wallet, ensuring your assets remain safe. The app itself only synchronizes data from...
Why my balance shows 0 or incorrect on the app?
First, please do not worry. Your private keys are securely encrypted and stored offline in your cold wallet, ensuring your assets remain safe. The app itself only synchronizes data from...
How To Swap Crypto on ELLIPAL?
To swap using the cold wallet, you’ll first need to initiate the swap order through the ELLIPAL app. The following steps will guide you through the process: ELLIPAL app Entry...
How To Swap Crypto on ELLIPAL?
To swap using the cold wallet, you’ll first need to initiate the swap order through the ELLIPAL app. The following steps will guide you through the process: ELLIPAL app Entry...
Offers and Price
Our prices Prices are in US dollars. Value-Added Tax (V.A.T.) may apply depending on the location of the shipping address. Customs fees When ordering from outside China/Hong Kong, customers must...
Offers and Price
Our prices Prices are in US dollars. Value-Added Tax (V.A.T.) may apply depending on the location of the shipping address. Customs fees When ordering from outside China/Hong Kong, customers must...