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FAQs

What if my crypto wallet is lost or stolen?

Your crypto wallets are usually protected by a PIN code. If you find that your crypto wallet is lost or stolen, it is recommended that you purchase a new device immediately and use the seed phrases to recover your funds. Subsequently, transfer the assets to other secure wallets to prevent others from cracking the PIN code and accessing your funds.

Does my crypto wallet support all currencies?

Most of crypto wallets mainly support mainstream cryptocurrencies such as Bitcoin (BTC) and Ethereum (ETH), but for support for other currencies, please refer to the specific product manual.

Does my crypto wallet have a storage limit?

For supported currencies, the crypto wallet usually has no storage limit. You can store any number of assets as long as they are supported by a crypto wallet.

Does my crypto wallet charge a fee?

Your crypto wallet itself does not charge any transaction fees, but users need to pay miner fees when conducting blockchain transactions. This is because each transaction requires miners in the blockchain network to process.

How do I ensure the security of my crypto wallet?

To ensure the security of crypto wallet, you can take the following measures:

  1. Purchase the crypto cold wallet only from official channels and avoid buying second-hand products.
  2. Keep your Seed Phrases and PIN safe, and do not disclose them to others. 
  3. Back up your seed phrases regularly to recovery your assets.
  4. Protect your device from physical damage and keep the cold wallet in a safe place.
Can My Crypto Wallet be reset?

Your crypto wallet can be reset and reconfigured. However, please note that after the reset, you will need to reset your PIN and import your seed phrases to recover your assets.

Can the Seed Phrases be changed?

Let us explore the new era of digital asset security together and witness how the ELLIPAL Titan series redefines the future of cryptocurrency storage.

Let us explore the new era of digital asset security together and witness how the ELLIPAL Titan series redefines the future of cryptocurrency storage.