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Why do I only need the first 4 letters for each...
BIP39 words are pulled from a specific list of 2048 words. In this list, the first 4 letters are unique to each word. (including the words that only have 3...
Why do I only need the first 4 letters for each...
BIP39 words are pulled from a specific list of 2048 words. In this list, the first 4 letters are unique to each word. (including the words that only have 3...
Why Are Addresses Different After Recovering wi...
If the wallet address generated after importing your seed phrase is different from the one you used to receive crypto, there are 4 possible reasons for this. We recommend checking...
Why Are Addresses Different After Recovering wi...
If the wallet address generated after importing your seed phrase is different from the one you used to receive crypto, there are 4 possible reasons for this. We recommend checking...
Why is my seed phrase invalid when I import?
If you encounter an error message stating that your seed phrase is invalid during import into your ELLIPAL Wallet, it means that the software cannot recognize the provided phrase. Here...
Why is my seed phrase invalid when I import?
If you encounter an error message stating that your seed phrase is invalid during import into your ELLIPAL Wallet, it means that the software cannot recognize the provided phrase. Here...
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Refunds and Replacement
Please let us know the reason of your refund and we will request refund through our payment gateway. If you use Coinpayments to purchase, please let us know which coin...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Special notice
If product defect results from normal usage, this warranty and the invoice that records the product order number shall be presented to a designated maintenance center for free maintenance services. This...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...
Warranty Period
For the ELLIPAL Cold wallet: If there is a quality problem within 30 days after product delivered, we will replace you with a new cold wallet or refund you, and we're...